Frequently Asked Questions

AnyCard Multi-Brand gift cards are the ultimate gift of choice. Available in themes, like DINE, PLAY and THANK YOU, they can be purchased at select grocery stores, pharmacies and various corporate channels. Recipients spend the value of their gift card with one or more of the listed brands after swapping online.

Just register online to select the brand of choice, receive your eGift by email and let the shopping begin!

AnyCard Multi-Brand gift cards cannot be used directly in stores. Please register and swap online for the brand of your choice at https://anycard.com/choice. You will be sent an eGift for the selected brand.

For our NEW physical cards with a QR code and Card ID under the pull tab:
Simply scan the QR code and tap the link to log in. New to AnyCard? Register to set up your account. Once logged in, your balance will update automatically, and you can swap your balance for the eGift of your choice.

For Digital and original AnyCard Multi-Brand cards with a card number and PIN:
Visit https://anycard.com/choice. New customers can register for an account, while existing account holders can log in, select 'Add New Card', and enter the card number and PIN. Your account will be credited with the card’s value, and you can swap it for the eGift of your choice to shop and spend any time.

The gift card number is located on the inside of AnyCard Multi-Brand gift cards. The gift card PIN is underneath the grey security scratch panel. Gently rub a coin on the panel to reveal the PIN. Do not rub or scratch too hard. Illegible, damaged card numbers cannot be replaced and will render the gift card worthless.

For our NEW physical cards with a QR code and Card ID under the pull tab, simply scan the QR code and tap on the link to log in. New users will need to create an account. Your balance will then automatically update – no card number or PIN required. If you are unable to scan the QR code and need help, please visit https://anycard.ca/qrhelp.

For digital AnyCard Multi-Brand gift cards, the card PIN is found in the email or SMS message sent to the recipient upon purchase.

No. If you don’t use the full value of your AnyCard Multi-Brand gift card, the remaining balance will stay in your account. You can swap it for any brand at any time as your balance never expires.

Yes. You can spend your balance on as few or as many brands as you want. Any unspent funds will remain in your account.

Once logged in you can view your balance in the Swap section of your account.

No. AnyCard Multi-Brand Gift Cards do not expire.

Please first double-check that the details of your AnyCard Multi-Brand gift card have been entered correctly. If your gift card is still being reported as already registered or invalid, click on My eGifts. If you cannot see the gift card, please contact us at https://www.anycard.com/info/contact.

If you have NOT registered your AnyCard Multi-Brand gift card:
If unregistered, the active card is like cash and cannot be replaced when lost or stolen. If you have your gift card number, please visit https://www.anycard.com/info/contact as soon as possible and we will try to deactivate the card. If you do not have any details, we will not be able to assist.

If you have registered your AnyCard Multi-Brand gift card:
Please contact our AnyCard Multi-Brand customer service team at https://www.anycard.com/info/contact, provide us with your account details and we'll try to assist.

No. Once an AnyCard Multi-Brand gift card has been purchased and activated it is not possible to obtain a refund. We are confident, however, that with our broad choice of brands, there will be something that will interest you.

Simply log in to My Account, then select My eGifts. Here you will find details of all your previous gift cards.

Yes. The value of your card will sit as a balance in your account to spend where and when you wish.

Please contact us at https://www.anycard.com/info/contact citing your AnyCard Multi-Brand gift card number and PIN, and the incorrect email address you used to set up the account. We will try to rectify the situation. Unfortunately, if the email address you originally registered is in use, we have no way of stopping the recipient from using your AnyCard Multi-Brand gift card. Please note AnyCard Multi-Brand gift cards must be treated as cash and cannot be replaced.

No, theme exchanges are not possible.

Yes. So long as you haven't registered your AnyCard Multi-Brand gift card it can be given to someone else or gifted. Please treat the gift card as you would cash.

No, only digital eGift cards are available at this time.

This depends on the brand and unless you see otherwise in the eGift card terms, they are only redeemable in stores.

No. Once the order has been processed it is not possible to cancel or exchange.

Please ensure to check your email spam/junk folder and the email address registered to your AnyCard Multi-Brand account (see My Account). You will find it under My eGifts in your AnyCard Multi-Brand account online. Please visit https://www.anycard.com/info/contact if you are still having issues.

No. Some brands offer different values of eGift cards, and we aim to provide as much choice from the available options. If your balance is higher than the available denomination for the brand you want, we recommend you swap more than once.

The eGift cards do not expire.

No. There are no fees or additional charges through the gift card redemption process.

Once you have swapped your AnyCard Multi-Brand gift card you are subject to each brand's own gift card terms and conditions. AnyCard is not liable for lost or stolen gift cards or eGift cards or dealing with enquiries relating to lost or stolen gift cards or eGift cards. You must contact the brand directly. Sometimes eGift cards are delivered to an incorrect email address. As this information is provided exactly how customers submit it, it's essential to ensure addresses are correct at the time of swapping.

No, the balance will remain on your eGift card.

Occasionally there may be instances of specific values of eGift card being “Out of stock”. In this situation we recommend using other values to make up the value you require or choosing one of the other brands available. When there is a stock (data) shortage it is typically replenished within 2-4 business days.

Participating brands are subject to change, and subject to availability. Please refer to our full terms and conditions.

Yes, if the eGift card hasn't been spent, you can print the eGift card and give it to someone else.

Yes. eGift cards are automatically saved in My eGifts to access anytime without the need to email them to yourself.

This is the responsibility of the brand so you will need to contact the brand directly in this situation.

This is the responsibility of the brand so you will need to contact the brand directly in this situation.

Please contact us at https://www.anycard.com/info/contact.